faq

One of the largest issues in the moving and relocation business is there are several fly by night companies that have no idea what they are doing and are not licensed and insured. Love’s Pro Moving is both licensed and insured by Department of Transportation, The Texas Department of Transportation and we also have an A+ Rating from the Better Business Bureau, something very few moving companies can tell their client’s.

The simple answer is the earlier, the better. The key to us is to ensure we get you on our dispatch schedule as early as possible. Our schedule fills up quickly so just give us a range of when you think you may move (even if you are unsure of the exact date) and we will work with you to ensure we get you relocated on the date and time that best meets your schedule. If you have specific time and date restrictions, always try to plan and schedule your move a month in advance. To get started, book an in-home or virtual survey now at absolutely no cost or commitment to you whatsoever.

We determine the cost of your move based on its cubic feet that is used in the truck, distance it will travel and the hours it will take to complete your entire relocation.

Payment for Love’s Pro Moving services can be made by the following methods: All major credit cards (American Express® Card, Discover® Card, Visa®, and MasterCard®), money order, cashier’s check, and Zelle. Please give a 24-hour written notice if paying with cash.

As dictated by federal regulations, all charges are required to be paid before or just after the completion of unloading your household items at destination. If you’re paying with a credit card, an authorization may be requested up to two days prior your scheduled load date. A successful authorization will put a hold on the funds that will be charged to your card after your shipment is unloaded.

Please contact us at your earliest convenience in order for us to process any changes to your plan and since you were already on our schedule, we will accommodate your changes.

Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult with your insurance company representative about available insurance coverages, because Love’s Pro Moving does not offer insurance. We take great care to prevent loss or damage to your goods, however, accidents do happen, so we offer two protection programs for your consideration: 1) Love’s Pro Moving maximum liability for loss or damage to any article in the shipment is $.60 cents multiplied by the weight of the article. This is the basic liability level and is provided to you at no charge. 2) Should our valuation/protection coverage of $.60 per pound not meet your needs, we work with a 3rd party company as another option for protection. We can provide you with their contact information upon request. It should be noted this is a 3rd party arrangement meaning the relationship is between you and the company, not Love’s Pro Moving (we aren’t compensated whatsoever for our referrals). Please note: Our claims process takes between 30 and 60 days to complete.

If you are unable to take immediate possession of your new residence, your belongings can be stored at Love’s Pro Moving Head Office warehouse. Please ask your Representative for rates and availability.

No. We always wrap and protect your household items with blankets and shrink wrap before placing them on the truck as it is part of our services.

Love’s Pro Moving packs and protects all of your mirrors and pictures using specially designed cartons and wrapping materials to provide maximum protection for your goods.

Yes, we provide professional packing services to lift the stress when you relocate. At the time of your move, you can choose to pack as much or as little as you wish-We can pack your entire home or pack only a portion of your belongings. Loves Pro Moving is here to personalize your move process and make this transition as seamless as possible.

Boxes can be provided. If you are interested in buying boxes, you may do so with your relocation consultant. The sizes vary. There have small, medium, large sized boxes as well as mirror cartons for pictures, TV boxes that protect your televisions, dish boxes/ packs (for dishes, china and other valuables) as well as wardrobe boxes to move your clothes.

We want your belongings to arrive at your new home safe and sound. That means not moving certain items. Aerosol cans and hazardous materials are unsafe for transportation on a moving van. In addition, perishable items and those of personal importance are recommended for your individual transport. Please ask one of our Team members if you are unsure of items that can’t be moved. Can I Leave Clothes in My Dresser Drawers? Yes, you can leave clothing in your dresser drawers if your shipment will not need storage. If you will need storage, we recommend that all items in your dresser drawers be packed. We also recommend that all non-clothing items be packed, regardless of your storage needs.

We recommend not packing important documents or items such as personal financial information, car keys, insurance policies, cash, prescription medicine, licenses, birth certificates/passports, jewelry of extraordinary value, etc. You can take them with you or have them shipped separately by a friend or family member after you move in. These items are NOT covered by Loves Pro Moving.

Unless your building has time move in/move out restrictions, our movers always work as long as it takes to complete the job efficiently and to your complete satisfaction.

All moving companies are required by federal law to provide each customer a copy of Your Rights and Responsibilities (which can be found attached to your estimate). Your primary responsibility as outlined by the Federal Motor Carrier Safety Administration is to select a reputable household goods carrier, ensure that you understand the terms and conditions of the contract, and understand and pursue the remedies that are available to you in case problems arise. Please contact to us prior to move day if you have further questions.

Yes, our moving team is trained to move all kinds of pianos.

Movers can unmount your televisions for additional charge, contact our office for pricing. We do not mount anything.

All major appliances (washer, dryer, refrigerator, freezer, stoves, etc.) should be properly disconnected before the mover’s arrival. An authorized service firm can disconnect and prepare each appliance for transport. All refrigerators and freezers should be defrosted, cleaned and dried before the movers arrive.

If an item is lost, damaged, or destroyed in the move, you can request a claim form from our office to be completed and submitted back to us at your convenience. Love’s Pro Moving will offer a settlement to compensate for this loss or damage for your review and consideration, so long as the claim is submitted within thirty days from the day of shipment delivery. Do not discard or repair any items without prior authorization from this office, as we reserve the right to inspect all claimed items.

No, this is not possible due to safety reasons and regulations as dictated by our insurance company.

Yes, we can provide a COI after your reservation is made, at no charge.

Ideally, we encourage customers to be present during their move so you can supervise the process, if you cannot be home, we ask you to designate an adult representative that you can trust to help supervise your move in or out (friend, family member, assistant). The person needs to be an adult as well as a Power of Attorney must be signed by you prior to the mover’s arrival at your home or office.

A delivery window is a window of times and dates that your items will be delivered within or the arrival at your residence for loading. The delivery window is based on the size of your move and on the distance. You or your designated representative must be present to load at origin residence then accept your goods at the destination address, during the times and dates agreed upon.